Concierge Services

We offer comprehensive Resident Experience Management and function as an extension of property leadership to enhance the overall community environment.

Multi family
Condominiums
Class a offices
hotels

Our services

Employment & Human Resources

Equal Opportunity Employer
Background checks are conducted on all team members
Health insurance is available for all team members
Team member holiday pay
Customizable uniform program
New-hire onboarding
Team member appreciation
30-60-90 day performance reports
Annual performance evaluations
Team member satisfaction survey’s
training & certification
AAA’s Hotel Diamond Hospitality Service Standards
Hospitality skills certification such as:
- Enhancing the arrival and departure experience
- Managing resident and guest expectations
- Communication Etiquette
- Confidentiality & Privacy
- Documenting what matters
- Service recovery training
Fair Housing Training
Leasing enhancement training
Managing the move-in experience
Harassment Prevention Training
Workplace safety training
Community-specific training & certification
Hospitality Operations

Cultivating a warm and inviting environment for future residents, guests and residents alike.
Amenity reservations
Package & delivery management
Visitor & vendor management
Recommendations & special request facilitation
Lifestyle management
Event coordination
Restaurant partnerships
Community newsletters
Standard Operating Procedure creation & implementation - Community Specific
Spark of Service (Secret Shopping)
Community onboarding assessment - identify operational, experiential and skills needs
Physical property inspections
Daily Activity Reporting (DAR)
Perfromance & analytics

Resident & client satisfaction survey’s
Correlative analysis of Secret Shop Reports & Satisfaction Survey Results
Hospitality Performance Index (Spark intellectual property)
Competitor secret shopping
SPARK Experiential Accountability
Transparent performance metrics